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FAQ

INTRODUCTION
UTILISATION
PARTAGE
HELP! IT'S NOT WORKING.

If you encounter a problem which is not covered in our FAQ, contact us at the following address: contact@zoomorama.com

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INTRODUCTION

What is Zoomcreator®?

Zoomcreator®is a media sharing software (photos, videos, texts) developed by the Zoomorama company. Extremely user-friendly, Zoomcreator®allows you to share with your friends and family your happy moments, your last unusual discover or simply the picture of your new-born baby. Zoomcreator®gives you the possibility of staging your pictures while creating true multimedia albums that you can send to your contacts by a simple mouse click.

No need to open a window per image or to wait for your pictures to download from your Inbox, Zoomcreator®deals with all this via an URL address, which you simply copy in your emails.

With Zoomcreator®, your family and friends will enjoy your multimedia albums online in their finest details. You no longer have to hesitate, take a group picture of all your guests at your latest party, you will find them again without any effort!

Whom is Zoomcreator® designed for?

For anybody looking for an easy way of sharing pictures without flooding their contacts’ mailbox with 5 MB attachments. Lost media, uploads over the limits or minutes spent to open an email, all this belongs to the past from now on.

How much does it cost to use Zoomcreator®?

Our services are totally FREE, including storage of your pictures. Our business is financed through subscriptions and advertising, which will then appear on free accounts.

Premium and pro subscriptions are reserved to Internet users wishing to have larger storage capacity and bandwidth as well as other options like inserting their own videos, viewing statistics, etc. To find out more about our prices, click here.

How do you obtain the album creation tool Zoomcreator®?

Simply go to Zoomorama.com to download the application which will enable you to create your albums.

UTILISATION

I create my Zoomorama account.

It’s a piece of cake! Simply click here and fill in the required fields. When entering the captcha (the random sequence of numbers and letters without any meaning), take into account the uppercase and lowercase. After you entered the information, an activation mail will be sent to you, with a link you will have to click on to validate your account.

I did not receive the activation email.

Most of the time, this happens because the email has been considered as spam by your email program and it has been automatically sent to the spam folder. If you could not find your activation email there, please contact us at contact@zoomorama.com.

How many accounts may I have?

One account is available for each email address.

Which is the size limit for storage space?

You have 2 GB per account to store your Zoomoramas.

How many albums can I create?

As many as you want, as long as they don’t exceed the 2 GB storage space limit per free account.

Which is the size limit of uploads?

The limit is 150 MB per album.

What happens if I reach the size limit of an upload?

If an album exceeds the size limit, the upload will be blocked and a warning email will be displayed.

To find out how big your album is, simply go to the Properties menu of the application.

Is it possible to obtain more storage space?

The storage space of a free account cannot be extended. If you want a larger storage space, you need to subscribe to the premium account which allows you to get 5 GB storage.

How long are my albums stored?

Albums are stored on our servers for an unlimited time, as long as you use the account within 12 months.

How long is my Zoomorama account valid?

The Zoomorama account has no life limit, provided you use it at least once in a year. If you do not use your account during this time, your account and the associated zoomoramas will be deleted from our servers. An alert email will be sent to you the twelfth month of non-usage.

May I import photos stored on other websites?

At the moment, Zoomorama allows you to directly insert media stored on the FlickR site (photos) and YouTube (videos) into your albums.

An option allowing direct import of media from other websites is being developed.

Could my photos be altered by the host in any way without my consent?

Zoomcreator® will never modify your image uploads, provided they remain within the limits of legal provisions (see our terms of use).

What media format can I use?

.JPG, .TIFF, .PNG, .BMP and .GIF formats are accepted as well as videos from YouTube and video formats such as MPEG, VI, Quicktime, WMV and most of the other formats.

May I insert a Zoomorama gallery onto my blog or my Facebook page?

After uploading an album, you will find a button giving you a HTML code which will allows you to insert your zoomoramas into a Web page, a blog, your Facebook page or your MySpace profile.

On second thoughts, I am not so happy with my Zoomorama. Can I retrieve and modify it before sending it to my contacts?

From within the Zoomorama application, you just need to open the album you want to modify. Carry out your modifications and when the photo gallery suits your taste, simply upload your album again. Only the modifications you’ve just made will be taken into account. This update of your Zoomorama will therefore be much quicker that a whole album upload. Then, simply notify your contacts that they will find new media in your Zoomorama. The URL does not change.

PARTAGE

How can I share my Zoomorama with others?

When uploading a Zoomorama, you will be communicated a corresponding URL address. Simply copy this address in your email so that your contacts can access it.

Who has access to my Zoomorama?

We have set up two sharing levels for your albums. They can either be public, i.e. visible to everybody from your profile window and appear in the section of our most seen favorites and the last created zoomoramas.

You can also check the “private” box when uploading your album or in the zoomoramas management page on the website. Private albums will not be visible on our site, only the people who received the URL from you, will be able to view them.

Are my photos secured?

When uploading your album, you can choose whether or not photos from your album can be downloaded. If you authorize downloading, it can only be done with one image at a time.

If you do not authorize downloading of your photos, it will not be possible to save an image from your zoomorama, the right mouse click being used by Flash. Attention! It will still be possible to make a screenshot of your photos.

We also give you the possibility of placing a Creative Commons license on your albums. To learn more about Creative Commons licenses, go to the website. The default license for your albums is Attribution-ShareAlike License.

Creative Commons is a private non-profit organization which gives an alternative to full copyright.

HELP! IT'S NOT WORKING.

My contact cannot view my Zoomorama.

Check first that you have correctly entered the zoomorama URL address. Most of the time, this problem is due to the fact that your contact uses an older version of the Flash plug-in. Zoomcreator® takes advantage of the latest Internet technologies to offer you the best services. To obtain the last version of the free Adobe Flash plug-in, click on this link: Get Flash

Why am I not able to upload or modify a Zoomorama from my workplace?

Many company networks use technologies which block external websites. These firewalls are there to prevent any kind of intrusions, but are not very good at differentiating between the good ones (like Zoomorama) and the bad ones (hackers, Trojans, worms, spyware, etc.).

Why does my Zoomorama seem to take such a long time to upload?

Zoomcreator® is optimized for quick Internet connections (ADSL, cable). To get the most of Zoomcreator®, we recommend you use a high-speed connection. If you still notice slowness when performing an upload, make sure you do not simultaneously use other applications using a lot of bandwidth, such as peer-to-peer programs, a media downloading process, webcam chats, etc. These applications considerably slow down Internet exchanges and interfere with your album uploads.

Can I simultaneously upload several Zoomoramas from the same computer?

Yes, you can, although we do not recommend it. In order to keep a better traffic in your Internet exchanges, we advise you do not send more than one zoomorama at a time to avoid any traffic jam in your bandwidth, which would slow down a lot your uploading process.

Is it possible that my Zoomorama gets blocked by anti-spam programs?

No. There is no case, no reasons and no setup where an anti-spam barrier could interfere in the reception of your zoomorama. For the simple reason that you are the one who chooses the people who will view your zoomorama by sending them your URL address in a personal email.

How can I report a content that I consider shocking?

On the zoomorama.com website, each zoomorama is presented with a menu bar in which you will find an icon (a flag) indicating inappropriate content. By clicking on this icon, we are immediately informed through your alert and we delete the zoomorama if it contravenes with our terms of use.

When receiving a zoomorama, the orange bar on the upper screen border contains a link which enables you to warn us about any content in zoomoramas which you find shocking or which contravene with the terms of use.

I cannot find a Mac version of Zoomcreator® to download.

Unfortunately, it is so for the moment. We are developing a Mac version and we will make it available as soon as possible. Although you can view a zoomorama from a Mac with Firefox or Safari browsers, it is not yet possible for you to create your own zoomorama at the moment.